Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Hamburg, Germany. Typical delivery times are:

• Germany: 3–7 business days

• EU Countries: 5–10 business days

Once your order ships, you will receive an email with a tracking number so you can monitor your package in real time.

🌍 Do you ship internationally?
Yes! We currently ship across Europe. Please enter your shipping address at checkout to confirm availability and shipping costs.

🔍 How can I track my order?
After your order is dispatched, you will receive an email with a tracking link and number. You can follow your shipment’s progress anytime online.

💳 What payment methods do you accept?
We accept a variety of secure and popular payment options, including:

• Visa

• Mastercard

• PayPal

• Sofort / Klarna

All transactions are encrypted to keep your data safe.

⏳ What if my order is delayed?
Delays can happen due to public holidays, weather conditions, or courier issues. If your order hasn’t arrived within the estimated time, please contact us at blinkzor@op.pl with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 30 days of delivery, provided the jacket is unused, undamaged, and in its original packaging. Please contact us first to receive return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please inform us within 7 days of delivery by emailing blinkzor@op.pl with your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit as appropriate.

💬 Need more help?
We’re happy to support you! Reach out anytime:

• Email: blinkzor@op.pl

• Phone: +49 152 1290 5538

• Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET